Pause

Pressing the pause button on the podcast for the time being due to new work commitments.

0.30 – Intro.

1.15 – Thanks and gratitude.

2.30 – Importance of effective communication skills.

 

 

Episode 21 – Dr. Cigdem Kipel.

Conversation with Dr. Cigdem Kipel, a general dental practitioner with a special interest in cosmetic dentistry, clear aligners and implants. Cigdem has lectured and written about the importance of effective communication skills and is also involved in developing Level Up, an online systems and learning management software and Principle a practice management software system.

1.30 – Introduction and importance of emotional intelligence.

12.30 – Key communication skills for optimal relationships.

23.30 – Overcompensation by talking too much.

28.15 – Mentors and communication courses.

33.00 – Appreciating and valuing patients who put their care in your hands.

42.45 – What it looks like to have a 10/10 practice.

51.00 – How to set up a system in Level Up.

55.15 – Over-dependence on key staff members.

1.02.15 – Managing staff – check-ins and asking for feedback.

https://levelup.dental/

https://principle.dental/

https://www.amazon.com.au/Checklist-Manifesto-How-Things-Right/dp/0312430000

As we talked about in this episode – if you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight – just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

Episode 20 – Dr. Aidan Harney Ph.D.

Conversation with Dr. Aidan Harney about leadership, the portfolio career and their relevance for dental professionals. Aidan is the Leadership Development manager for the Europe region with Intel Corporation and has 20+ years of experience in training, coaching, consulting and leadership development.

Episode Notes

3.00 – Qualities of an effective leader.

9.15 – What makes a team work well together?

17.00 – Stages of leadership growth.

24.30 – Building trust.

30.30 – What do leaders struggle with?

36.15 – The portfolio career.

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight – just press share in your streaming app.
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Episode 19 – Dr. Graham Carmichael.

Conversation with Dr. Graham Carmichael – prosthodontist (private and public sector), international speaker, educator and researcher.

Episode Notes

1.30 – Bio.

11.30 – Post-graduate training.

17.00 – Importance of communication.

31.30 – Informed consent for complex treatment plans.

39.15 – Challenging interactions and expectation management.

47.30 – Work in public sector and in a multi-disciplinary team.

59.00 – Teaching and mentoring.

1.02.30 – Stress management.

1.11.45 – Resources.

https://www.branemarkcenter.com.au/

https://dsswa.org.au/

https://books.apple.com/us/book/interactive-dental-photography/id924377968

https://http://www.quintpub.com/display_detail.php3?psku=B9504#.Xs4J3sARVPY

https://http://www.quintpub.com/display_detail.php3?psku=B4962#.Xs4JiMARVPY

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight – just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

 

Episode 18 – 1 year of Communicating Health Podcast

Bonus episode – interview for student assignment on professionalism with Nigashiny Senthilvadevel (1st year DDS University of Melbourne).

Apple podcasts.

Stitcher.

Spotify.

Episode Notes

3.15 – What does being a professional mean to you?

12.00 –  What professional and semi-professional organisations do you belong to?

16.45 – What are the rights and responsibilities you have as a health professional in your community?

20.15 – What are the privileges that you have as a health professional?

23.30 – What resources do you use to build your professional links and identity?

28.15 – What social, political and environmental issues do you believe or have encountered to impact your views/skills/relationships in a dental setting?

33.00 – What do you think has changed and developed in this current era that you think has had a major impact on the way you see dentistry?

39.00 – Do you have any personal anecdotes that have helped in your development as a health professional – whether as a student, mentor, dentist, educator?

42.30 – What are some beliefs/attitudes that you stand by and would pass down to me, as a dental student?

44.45 – What do you love about your job?

https://www.dentalboard.gov.au/Codes-Guidelines/Policies-Codes-Guidelines/Code-of-conduct.aspx

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight – just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

Episode 17 – Dr. Ramesh Balasubramaniam

Conversation with Dr. Ramesh Balasubramaniam – oral medicine specialist, multiple practice owner, international speaker, author, teacher and researcher. We discuss communication and controversies around TMD, orofacial pain, parafunction and more.

Apple podcasts.

Stitcher.

Spotify.

Episode Notes

1.15 – Bio.

9.45 – Post graduate training.

15.15 – Importance of communication in oral medicine.

21.00 – Expectation management and placebodontics.

24.00 – TMD screening in general practice.

34.15 – Controversies around TMD and orofacial pain.

40.30 – Crossover of dental and non odontogenic pain.

52.45 – ACE score.

58.45 – Parafunction and management including splints.

https://www.goodtherapy.org/blog/psychpedia/ace-questionnaire

https://www.springer.com/gp/book/9783319723013

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight – just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

Episode 16 – Jarred Munro – COVID-19 special episode.

Conversation with Jarred Munro, clinical psychologist in the private and public sector with a special interest in helping patients who have suffered catastrophic life changing events. Jarred relates his knowledge and experience to the COVID-19 impact on dental professionals.

Apple podcasts.

Stitcher.

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Episode Notes

3.30 – Bio.

7.45 – Qualifiers.

12.00 – Potential mental health impacts.

23.45 – Inactivity and loss of routine.

31.45 – Concern for staff

35.45 – Concern for patients.

39.15 – Benefits of personal calls to patients.

42.15 – Strategies.

50.00 – “we’re all in this together”.

Resources.

https://www.psychology.org.au/COVID-19-Australians

https://youtu.be/BmvNCdpHUYM

https://www.ruok.org.au/

https://www.beyondblue.org.au/home

https://www.smilingmind.com.au/

https://www.calm.com/

https://www.facebook.com/groups/174664313348067/

http://www.openculture.com/freeonlinecourses

https://online-learning.harvard.edu/catalog

https://ocw.mit.edu/index.htm

https://www.classcentral.com/report/new-courses-october-2018/

https://akimbo.com/

https://youtu.be/3Gc-1lwYRJM

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight – just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

 

Episode 15 – Dr. Wendy Gill (2)

Conversation with Dr. Wendy Gill about the 2017 classification of periodontal and peri-implant diseases and conditions.

Apple podcasts.

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Episode Notes

1.45 – Intro.

5.00 – Screening.

22.15 – Classification – health.

28.15 – Periodontitis and other conditions.

36.30 – Staging.

44.15 – Grading.

58.00 – Implants – health.

1.04.00 – Peri-implant mucositis.

1.04.45 – Peri-implant bone loss and peri-implantitis.

1.09.45 – Cleaning and maintaining implants.

1.14.15 – Occlusion.

https://commhealth.com.au/blog

https://www.perio.org/sites/default/files/files/Staging%20and%20Grading%20Periodontitis.pdf

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight – just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

Mind reading.

Take a few seconds, just be still, and focus in on that hum just ticking over in the background – that noise in your head (you know what I’m talking about), the babble that questions and judges, that motivates or procrastinates, that says that’s a great idea or I don’t want to do this anymore.

Sonder (HT to Seth Godin) is the realisation that other people also have a noise in their head, internal lives as rich and conflicted as yours and one thing you can be sure of is it’s different to your noise.

If we seek to connect, build rapport, earn respect or even make change happen it is important to understand that our patients may not necessarily be aligned with our dental thinking and narrative and the vast majority do not know anything close to what we know about teeth.

Accepting this disconnect, how do we seek to make sense of the dentist-patient interaction and understand the way our patients wish to be treated?

We need to start from these points of reference.

·     We don’t know what they know.

·     We don’t necessarily believe what they believe.

·     We don’t always want what they want.

·     AND THAT’S OK.

First and foremost, generously accept the ‘AND THAT’S OK’ bit – it will save everybody a lot of angst.

In order to get to know the patient better beyond the superficial we must use a key communication skill, empathy – metaphorically walking in the patient’s shoes in order to understand what they are thinking and feeling, then using that insight to guide our actions.

From the very first time the patient contacts your practice you are gathering information about them (just as they are of you!) and once we meet them and spend time interacting, we should be continuing to build up a picture of who they are, what their story is, what motivates them.

Early on, a repeatable, predictable opportunity is ‘small talk’ – I always emphasise that small talk makes for BIG CONVERSATIONS. Therefore, we need to be mindful of listening way more than we talk (it’s about them!) and allocating sufficient time and enthusiasm for this.

Once we get to the more clinically oriented conversation, we continue to piece together further parts of the puzzle of understanding about the person, as well as their dentition. Things to consider are speaking without jargon, engaging auditory, visual and tactile learning styles (clinical photos of their mouths are very powerful), and crucially, checking for engagement and understanding at every step of the way.

We combine this effective communication with our experience – people who have acted in similar ways in the past are more likely to be motivated by certain stories, actions and motivators going forward into the future. The experienced communicator can even use personality profiling tools such as DISC – however I always emphasise these are just guides and not prescriptive.

Two particular variables play into the unpredictability of ‘mind reading’ in dentistry – time and the complexity of the situation.

As we project into the future, for example a long-term periodontal maintenance program, time brings more variables. Patient circumstances change – financial, psycho-social, geographic, disease progression – once time comes into play, we must accept that the person we understood in one snap-shot of time could be a very different person in 6 months.

In terms of complexity, the dental environment for many patients is triggering and emotion inducing in a variety of ways. Most patients have a degree of anxiety about some aspect of dentistry whether it be procedural/ pain, costs, fear of being shamed or a lack of control – this can cloud judgements and patients are not always ‘themselves’.

Many don’t know what they want – they know they have a problem and are after a fix as conveniently as possible – but they have no idea what their ultimate end goal is and what options there are to arrive there. We need to bridge the knowledge imbalance and try to get them to their optimal end point.

Harvard marketing professor Theodore Levitt famously said, “People don’t buy a quarter-inch drill bit. They want a quarter-inch hole.” Similarly, patients don’t pay their hard earned for a 532 or a 613. They buy a restored smile, an ability to chew again, relief from pain or assurance that they will be OK on their upcoming holiday. Along with this they value intangibles like feeling listened to, the fact that you didn’t shame them when previous dentists have or even reassuring them you’ll stop when they raise their hand.

The only way to predictably enhance connection with our patients is to communicate effectively and aspire to truly see them through the practical use of empathy – this is crucial to go deeper and understand their story, motivators and the voices in their head that are directing them.

We sweat on the technical stuff like materials, bonding, shade, anatomy which of course are all important, however we must realise this is the equivalent of the quarter inch drill bit. Our invoicing reflects this, items of technical service – but often this is not what satisfied patients are paying for, this is not why they readily return for recall and accept your treatment plans, nor is it what tell their friends about when they refer them to you.

Instead if you reframe what your patients really deep down, unconsciously, value – that they are paying in part for some form of ‘mind reading’ – where you have demonstrated to them that you understand and accept where they are coming from and where they want to go – how much more time and effort would you give to learning, developing and implementing effective communication skills alongside the technical skills that we think patients are paying for?

Episode 14 – Dr. David Keir

Conversation with Dr. David Keir, host of the Dental Head Start Podcast with unique experiences and insights into dentistry.

Apple podcasts.

Stitcher.

Spotify.

Episode Notes

1.45 – Bio.

6.00 – Awareness of perspective.

11.45 – “Communication is the key” – learning these skills.

19.00 – Workflow and team dynamics – importance of DA.

25.00 – “Why did you do dentistry?”

29.15 – Graduate of the year, CPD and mentoring.

43.15 – Building rapport and trust.

47.15 – Challenging interactions.

55.30 – Working in a practice that aligns with your values.

58.15 – The sh*t sandwich.

1.02.30 – DHS podcast and the generous dental community.

1.07.45 – Interests outside of clinical dentistry.

1.09.00 – Recurring themes in DHS podcast.

1.11.45 – What are you most proud of?

1.13.45 – What advice would you give to new-grads?

https://www.dentalheadstart.com/category/podcast/

Making it easy for patients to say yes – Paul Homoly

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight – just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.