My first ‘on mic’ episode – treatment planning, burnout, social media, negotiation and conflict management all through the lens of effective communication and empathy.
Episode Notes
0.00 – Intro.
4.10 – Definition of empathy – a learned skill.
7.50 – Treatment planning – the golden rule vs the platinum rule.
15.45 – Empathy vs overwhelm/ burnout.
19.50 – 3 aspects of communication where we can use empathy.
25.20 – Social media.
27.20 – The social media ‘pile in’.
33.20 – Understanding our biases.
36.10 – Separating the person from the problem.
37.10 – Positions vs interests.
40.00 – What is the truth?
41.50 – Disentangling impact and intentions.
43.30 – Blame vs contributions.
People Skills – Robert Bolton
Emotional Intelligence – Daniel Goleman
Thinking Fast and Slow – Daniel Kahneman
Getting to Yes – Fisher & Ury
Difficult Conversations – Stone, Patton & Heen
https://whatyouwilllearn.com/book/thinking-fast-and-slow/
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